Frequently asked questions

ROOQ Box

App

Coaching Zone

agit kabayel glücklich mit ROOQ box

Payment & Refund

Order & Delivery

Data security

ROOQ BOX

How do I wear my sensors?

The supplied straps have a small pocket for the sensors. Put the sensors in the pockets with the ROOQ Logo facing up and the QR Code facing down. Place the sensor pockets on the straps on the inside of your wrists, so that you can read the ROOQ Logo.

How do I know which sensor to wear on which hand?

Your sensors are smart and detect automatically on which hand they are located. There’s no right or left here.

How big and heavy are the sensors?

Every sensor weighs 12 grams, is 4.2 cm high, 3.2 cm wide and 9 mm thick.

Can I wear my ROOQs under normal boxing bandages?

Yes. However, you should still use the ROOQ straps so that the sensors are in the right place and the recording is error-free. Of course, you can also wrap your own bandages over them.

Can I wear my sensors underneath my boxing gloves?

Of course! The ROOQs were specially developed for use in boxing.

Can I also wear the ROOQs in sparring?

You definitely should!

Can I wash my ROOQs?

Your sensors are resistant to splashing water. This means you can hold them under running water or wipe them with a wet cloth. This will not affect the function of the sensors.

How do I wash my straps?

Your straps should be washed at 40 degrees maximum. Hand washing is better.

How can I dry my sensors if they get wet?

It’s easy. Just take a lint-free cloth and wipe over your sensors.

I lost my straps/charging case. Can I buy new ones?

You can now buy the straps separately as a 3-piece bundle in our shop. If you have lost your charging case, please send us a message using our contact form and we will find a solution to your problem together.

Can I use my ROOQs internationally?

Yes, you can. The location of your training is completely independent and freely selectable. In order to evaluate your data you only need an internet connection.

Can I give my sensors to someone else? Or lend them out?

The sensors are linked to a user account. In other words, you can link them to a ROOQ app profile and use them for that app account whenever you want.

Important note: If you want to lend out your sensors, you have to disconnect yourself from your account. Only after this step can another athlete link them to their own account. We recommend that you do not share your ROOQs. If several athletes train with the same profile, the data will be skewed as, among other things, the individual weight of athletes is taken into account.

Can the ROOQs also detect kicks?

Not yet but we are always working on further developments of our technology.

App

How do I connect my sensors with the ROOQ App?

Connect the sensors via Bluetooth.  Just follow the instructions in the App.

How does data get from my sensors to the app?

Your ROOQs send all recorded data via Bluetooth in encrypted form to your app on your smartphone.

What happens to my data if I don’t have an internet connection right after I finished my training?

The recorded data is temporarily stored on your smartphone – even without a stable internet connection. However, you can only view your data in the App once you have synchronized it with the ROOQ Cloud.

Where can I see and manage my data?

You can see and manage your data through your App. And that is top secret. Only you can do that.

Which mobile phones work with ROOQ?

Here you can find a list with all compatible devices.

Will there be regular updates?

There will be regular updates for the app which will also automatically install updates to your sensors.

What is the price of the ROOQ App?

The ROOQ App is free and is part of the ROOQ Box. Just check your App/Play Store and search for ROOQ.

How do I link my coach/club with my data?

Your coach or club is already registered in our Coaching Zone? Use the search function of your app and get in touch. If your coach is not yet registered, go ahead. Otherwise he will miss something out.

Does ROOQ work as a coach or how can I improve my skills with ROOQ?

Your sensors detect your performance data and your app shows you how you really train, but none of this replaces your coach. ROOQ visualizes your results and progress so that your training can be optimized in a way that wasn’t possible until now. What you then do with your newly acquired knowledge is entirely up to you and your coach. You can find more information about the App here. The Coaching Zone is definitely a good support for your coach.

Does my trainer see all my data?

You as an athlete decide which data your coach can have access to. Your coach must of course have a seat for you, which means an active subscription in the Coaching Zone.

Can my coach still see my data after I stopped the relationship?

It is up to you. As soon as you stop sharing your data, your coach will no longer receive any data. Of course, your coach must have an active subscription (a seat) for you.

What exactly is the ROOQ output in the punch score?

Great question! We calculate the physical momentum, also called “force”. We are able to do it since we calculate the speed of all your punches. The rest is ROOQ magic. We deliberately chose the momentum because we focus on the athlete’s performance which matters. This is more representative than softness or hardness of the target being hit.

What is the ROOQ Score?

The ROOQ Score is the training output of an athlete. It combines all of his training scores over the course of a training into one value. The faster, harder and more often he punches in different training sessions, the more his score increases. Athletes and coaches can then compare this boxing-specific score with each other.

How can I punch faster? Are there any recommended training programs?

Absolutely. Your coach knows some good training exercises to improve your punching speed. And he will also know which exercises you should avoid.

Is it possible for beginners to train with ROOQ?

Of course it is. It doesn’t matter if you are a beginner or a professional. Everyone benefits from their ROOQ training data.

Why does ROOQ need my data regarding my age, weight and height?

Our algorithms are based on personal values. In order to ensure that the calculation bases are optimal, we need your specific values or information.

Coaching Zone

Is there an App for the Coaching Zone?

No, our Coaching Zone is an online portal that you can access through your preferred browser. Here, after the athlete´s approval, the coach gets an insight into the training performance of his athletes. An innovative overview and everything in one place!

From how many athletes can I see the training data?

You can connect with up to 150 athletes. To actively view their data, you need a seat (subscription) for each of these athletes.

What data can I compare?

With the Coaching Zone you have a holistic overview of your athlete’s development. You have access to almost all the data that is also available in the App for athletes. This way, you can train your athletes in an even more targeted way. You can find more information here.

How much does the Coaching Zone cost?

Create individual training plans, coach your athletes in a more targeted way and enable their individual development – this is the boxing training of the future and you can be part of it! For only 9,99 € (the price may vary depending on the land). If you subscribe to more athletes, it will be cheaper for you. See the package prices here.

How can I cancel my Coaching Zone subscription?

The subscription can be canceled monthly.

Can I test the Coaching Zone in advance?

Yes, everyone can test the Coaching Zone for one athlete when they register for the first time. After two months, the free subscription expires automatically.

Can my athletes communicate with me through the Coaching Zone?

Yes, and this makes the Coaching Zone so valuable for your athletes and for you. Athletes can share their training results with their coaches- regardless of time and place- and thus provide an insight into what they have achieved.

What period of time can I compare?

There are no restrictions concerning the periods you want to compare. You can access all training sessions of your subscribed athletes and get a complete overview.

Are we planning new features for the future?

At ROOQ, we embrace progress. We are already working on new and unique features so your training analysis is recorded with even more details.

Can I use the mobile version of the Coaching Zone?

Yes, the Coaching Zone can be opened on your mobile phone. Just keep in mind that you will be using a browser and not an app.

Can I change the number of subscribed athletes afterwards?

Yes, you can change the number of athletes you have subscribed to at any time.

How many athletes can I compare with each other?

In the Coaching Zone you can compare the training data of up to three athletes at the same time.

Do I receive training session data every time my athlete trains?

The subscribed athletes decide which training data they share with you. Athletes can set the Coaching Zone up so that the coach receives data from each training session.

How do I find my athletes?

You can easily find your athletes in the Coaching Zone in the “My athletes” area using the search field created there. Just enter the name of your athlete there.

Do I lose my athletes’ data when I cancel the subscription?

No, the data remains stored. However, you can only see them if you have an active subscription (seat) for your athletes.

Payment & Refund

Are there any terms and conditions for returning goods?

All products from our ROOQ online shop, can be returned within 14 days after receiving the goods. You don´t have to explain the reason but  it would help us to improve our service.  Please have in mind that, according to our terms and conditions products needs to be in its original packaging and  must contain all the delivered items. The invoice is also required so we can track the purchase.

How do ROOQ returns work?

Using your TrackingID, you can easily download and print out a return label for return shipments on the UPS website. You can find all the information you need in our returns guide. If you have any questions, please contact the ROOQ Support Team through the contact form.

How long do I have for a return?

You have the possibility to send a return to UPS within 30 days after receiving the product. Please contact our ROOQ support team via the contact form. If there are technical problems with your product, you can contact us at any time and even after this period.

Will also shipping cost be refunded?

If you return the ROOQ BOX within 30 days after receiving the goods, the shipping cost will be refunded as well. If you ordered via express, we will refund you the cheapest option (for some countries it could be the standard or the express).

When and how do I receive my refund in case of cancellation?

You will receive your money back in the same way  you made your payment. This will happen as soon as the ROOQ BOX is in our headquarter. If you have not received a refund, please contact the ROOQ Support Team through our contact form.

Can I return my order in a store?

So far we are selling online. Please also use the online steps to ship back our product.

What types of payment are available?

Here you find our methods of payment.

Who can I contact for questions about my invoice?

Contact our Support Team through the contact form.

Is it possible to receive a VAT invoice?

Yes, within the EU an invoice with VAT will be issued.

Order & Delivery

Was my order successful?

You will receive a confirmation mail as soon as we received your order. You should also check your spam folder just in case.

Which Emails do I receive after my purchase?

You should receive the following: 1. Confirmation Email 2. Invoice Email 3. Shipping Email with Tracking-Link.

How can I check the status of my order?

As soon as your order is shipped you will receive a shipping confirmation including the tracking ID via mail. By clicking on the link you can locate your order.

Where do I find my order number?

You can find your order number in your confirmation email, which you will receive a few minutes after your order.

Can I still change or cancel my order?

As long as the payment process hasn’t been completed you can change and cancel. As soon as the order is placed it’s no longer possible to cancel or change anything.

Where does ROOQ deliver to?

Here you find our list of countries.

What carrier delivers the package?

UPS delivers our ROOQ experience into the world.

What delivery options are available and how much do they cost?

Standard ROOQ BOX delivery is free of charge to all countries worldwide. However, if you just can’t wait, you can of course also use the UPS express delivery service. Your delivery price will be displayed in the checkout.

My ROOQ Box has not arrived yet. What can I do?

Contact our Support Team through the contact form. We will take care of your request as soon as possible.

Can my billing address and my delivery address differ?

Yes, your delivery address can be different from your billing address and is not bound to a specific country.

Can I buy a ROOQ voucher or gift card?

We are not offering this option but we are working on this possibility.

Is there an user manual?

Yes, of course! A Quick-Guide is included.

Data security

Is my data secure?

Data security is the most important thing for us. All data is transmitted in an encrypted form. Data storage and data processing are carried out on high-security servers and in accordance with the DSGVO.

Does my trainer see all my data?

You as an athlete decide which data your coach can have access to. Your coach must of course have a seat for you, which means an active subscription in the Coaching Zone.

Can my coach still see my data after I stopped the relationship?

It is up to you. As soon as you stop sharing your data, your coach will no longer receive any data. Of course, your coach must have an active subscription (a seat) for you.

Why does ROOQ need my data regarding my age, weight and height?

Our algorithms are based on personal values. In order to ensure that the calculation bases are optimal, we need your specific values or information.

Not found the right answer in our FAQ’s?

Don’t hesitate to contact us.