Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:


Right of withdrawal:
You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period for the delivery of goods is fourteen days from the day on which you or a third party named by you, who is not the carrier of the goods, have taken or has taken possession of the last goods. The cancellation period when taking out a subscription is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (ROOQ GmbH, Im Erdbeerfeld 20, 52078 Aachen Tel: +49 (0) 241 41252000, Fax: +49 (0) 241 41252099, E-Mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of cancellation:
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.


Delivery of goods:
In the case of delivery of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.


For the conclusion of subscriptions:
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided for in the contract.



Sample revocation form


– To ROOQ GmbH
Im Erdbeerfeld 20
52078 Aachen
Fax: +49 (0) 241 41252099


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)/ the provision of the following service (*):
– Ordered on (*)/ Received on (*): ________________________
– Name of consumer(s): ______________________________________
– Address of the consumer(s):


Signature of consumer(s) (only in case of paper communication)


(*) Please delete where inapplicable


Please note that is an automatic translation from the original stated in german.