FAQ – Order

What types of payment are available?

For now it’s possible to pay via PayPal, AmazonPay, credit card and immediate payment.

Is there a user manual?

A Quick-Guide for ROOQ is included in the delivery.

Was my order successful?

You will receive a confirmation mail as soon as we received your order. You should also check your spam folder just in case.

How can I check the status of my order?

As soon as your order is shipped you will receive all shipping confirmation including the tracking ID via mail. By clicking on the link you can locate your order.

My ROOQ Box has not arrived yet. What can I do?

Simply contact our support team and together we will find a suitable solution: support@rooq.de

Can I still change or cancel my order?

As long as the payment process hasn’t completed you can change and cancel everything. As soon as the order is placed it’s not longer possible to cancel or change anything.